Privacy Policy

Information We Collect

We gather information that enables us to provide our services, comply with legal obligations and improve your experience. This may include details you provide directly when creating an account, making deposits or withdrawals, or contacting our support team.

Personal Information

Personal details such as your full name, date of birth, residential address, email address, telephone number and payment information fall into this category. We also collect identification documents when required for verification purposes, as part of our commitment to responsible gaming and regulatory compliance.

Technical and Usage Data

When you visit our site, we automatically collect certain technical information including your IP address, browser type, device identifiers, operating system and pages visited. This data helps us understand how our platform is used and allows us to maintain its smooth operation.

How We Use Your Information

Your information is used to create and manage your account, process transactions, verify your identity, prevent fraud and money laundering, and ensure we meet our legal and regulatory responsibilities. We may also use it to communicate important updates, provide customer support, and, where you have given consent, send personalised offers and promotions.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the platform, including payment processors, identity verification agencies, hosting providers and professional advisers. These partners are contractually obliged to keep your data secure and use it only for the purposes we specify.

We may also disclose information where required by law, court order, or regulatory authority, particularly in connection with anti-money laundering, responsible gambling or other legal requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, analyse performance and deliver relevant content. Essential cookies are necessary for the site to work properly, while others help us understand user behaviour or support marketing efforts.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of the platform.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include encryption of sensitive data, secure servers, access controls and regular security reviews. While no system can guarantee complete security, we continuously work to maintain a high level of protection.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. Once it is no longer needed, we securely delete or anonymise the data.

Your Rights

You have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for deletion of your data in certain circumstances. You may also object to particular types of processing or withdraw consent where it has been given. To exercise these rights, please contact our customer support team.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to our support team through the contact methods available on our website. We aim to respond to all enquiries promptly and transparently.